Shipping Policy

JOTIMOA works with trusted shipping partners to ensure orders are delivered safely and efficiently.

Most orders are prepared and dispatched within 2–5 business days after payment confirmation. Processing times may be slightly longer during holidays, promotional campaigns, or periods of high order volume.

Once shipped, estimated transit times are generally:

• Vietnam: 3–7 business days

• International destinations: 7–15 business days

Delivery estimates are provided for reference only and may vary depending on customs procedures, weather conditions, transportation issues, or courier operations.

Shipping costs are calculated during checkout and depend on factors such as package size, destination, and selected shipping method.

After dispatch, customers will receive tracking details via email. Tracking information may require up to 48 hours before updates become available.

International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities. Such charges are the responsibility of the recipient.

Customers are responsible for providing complete and accurate shipping information. JOTIMOA cannot be held liable for delays or delivery failures resulting from incorrect address details.